Cancellation & Refund Policy.

If your item never arrives, doesn't match the listing, or is materially damaged, you get your money back. Period. And if a deal genuinely can't go through, we'll cancel cleanly and return every rupee.

Picks are binding. Once you tap pick in a live show and your UPI is charged, the deal is locked. We don't cancel picks just because you changed your mind — that's how live commerce stays fair to sellers.

You can request a cancellation in these cases:

• Confirmed listing fraud (counterfeit, stolen, or grossly misrepresented item).
• Technical error on Apex's side (double charge, wrong lot assigned, payment captured for an item already sold).
• Seller fails to ship within 48 hours of your pick — cancellation window opens automatically and you can claim a full refund in-app.
• Seller-initiated cancellation — sellers can cancel any order before handing it to Shiprocket. You're auto-refunded in full, no dispute needed.

Before payment: you can back out of any pick until your UPI mandate is approved. After approval the pick is final.

Escrowed funds: on every successful cancellation, the money held in Apex Shield escrow is released back to your original UPI/bank within 1–3 business days. Nothing sits with the seller.

• Item not received within the seller's stated shipping window plus 7 days
• Item materially different from the listing (wrong size, wrong colour, fake, damaged in transit)
• Item not as described in condition

• You changed your mind (deals are final-sale)
• Minor variations clearly disclosed in the listing
• Damage caused after delivery confirmation
• Beyond the 48-hour dispute window after delivery

1. Open a dispute in-app within 48 hours of delivery.
2. Upload photos, video, and reference to the original listing.
3. Apex Shield reviews automatically; clear cases resolve within 24 hours, complex cases within 72 hours.
4. If approved, refund issues to your original UPI/bank within 1–3 business days.

If Shiprocket marks the package undeliverable and the seller can't reship, you get a full refund automatically — no dispute needed.

Refunds go back to the original payment method. UPI refunds are usually instant. Bank transfers take 1–3 business days.

For items materially close to the listing but with a minor flaw, the seller and buyer can agree on a partial refund. Apex Shield mediates if needed.

Disputes go through the in-app flow. For escalations, support@apexswipe.in.