Apex Shield

Apex Shield. Buyer and seller protection, on every order.

Every transaction on Apex Swipe is protected end-to-end. From the first pick to the moment it lands at your door.

For buyers

Pick with confidence.

Escrow on every order.

Your money is held safely until you confirm delivery — sellers don't get paid until you're happy.

Item-not-as-described disputes.

Open a dispute with photo and video evidence within 48 hours of delivery. Auto-resolution for clear cases, human review for the rest.

Verified sellers only.

Aadhaar + PAN verified. No anonymous accounts.

Authentication on high-value lots.

Sneakers, watches, and jewellery above ₹25,000 go through third-party authentication before payout release.

Refund guarantee.

If your item never arrives or doesn't match the listing, you get a full refund. Period.

For sellers

Sell without the risk.

Shill pick detection.

Our 7-layer fraud system flags suspicious picking and freezes wallets before payouts go out.

Chargeback protection.

Verified UPI flows mean fewer disputes and faster resolution.

Buyer rating system.

See a buyer's track record before you accept their pick.

Instant UPI payouts.

Funds in your bank within minutes of delivery confirmation, not 7–14 days.

The 7 layers

Fraud, blocked at every layer.

  1. 01Device fingerprinting
  2. 02Behavioural pick pattern analysis
  3. 03Velocity checks
  4. 04Network and IP reputation
  5. 05Account age and verification status
  6. 06Wallet flow anomaly detection
  7. 07Manual review on flagged escalations
When something goes wrong

A clear path to resolution.

Step 1

Open a dispute in-app within 48 hours.

Step 2

Upload photos, video, and the original listing.

Step 3

Auto-resolve in 24 hours for clear-cut cases. Otherwise, a human reviewer steps in within 72 hours.

Step 4

Refund issued to your original UPI account.

Questions about a specific order?