Help center.
Find answers fast. If you're still stuck, we're a tap away.
Buying and picking
Selling and hosting
Payments and UPI
Shipping and delivery
Apex Shield and disputes
Account and KYC
+How do I place my first pick?
Download the app, complete KYC, join any live show, and swipe up to pick.
+What's anti-snipe and why does the timer keep extending?
Last-second picks extend the timer so the highest picker always wins fair.
+When is my UPI charged?
The moment you win the lot.
+How do I track my order?
Tracking shows up in-app the moment the seller generates the Shiprocket label.
+I received a damaged item — what do I do?
Open a dispute in-app within 48 hours with photos and video.
+How do I open a dispute?
Order → Help → Open dispute. Add evidence and submit.
+Why was my pick rejected?
Usually because the pick was lower than the current high or the lot ended before submission.
+Can I cancel a pick?
No — picks are binding once placed.
+How do referral credits work?
₹50 on first purchase via your link.
+Why is my account on hold?
Failed KYC, payment failure, or a flag from our fraud system. Contact support.
+How do I apply to host?
Visit /apply-to-host and submit the form.
+How do I go live for the first time?
After approval, our seller team walks you through your first show.
+How do giveaways work?
Three formats: follow, purchase, comment. All run from inside your live show.
+When will I receive my payout?
Within minutes of buyer confirming delivery.
+A buyer opened a dispute — what now?
Respond within 24 hours with packing evidence and original listing.
+How do I integrate Shiprocket?
Settings → Shipping → Connect Shiprocket. Auto-syncs all orders.
+How do I print shipping labels?
Generated automatically per order. Print from Orders tab.
+How do I run a successful first show?
See the seller guide — 30–60 mins, 15–25 lots, evenings 8–11 PM IST.
+What can I not sell on Apex Swipe?
Weapons, drugs, counterfeits, hazardous materials, anything illegal under Indian law.
+How do I close my seller account?
Settings → Account → Close account. Pending payouts process first.
+Why does Apex need my Aadhaar and PAN?
Mandatory for KYC under Indian law and for buyer/seller protection.
+My UPI failed at checkout — what do I do?
Try a different UPI app or bank. Funds are never debited on failure.
+How do I update my bank account?
Settings → Payouts → Edit bank account.
+Is my financial data safe?
Yes — we never store your full card or UPI PIN. Razorpay handles all transactions, RBI-compliant.
Talk to us.
In-app chat
9 AM–11 PM IST, every day
+91 [coming soon]